RETURN POLICY

Last updated July 09, 2025

If you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at support@casualkitchens.shop to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Casual Kitchens Corp

Attn: Returns

RMA #

1725 Columbia st

Waterloo, IA 50703

United States

Return shipping charges will be paid or reimbursed by us. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fifteen (15) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

 

 

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

•  A $10.00 restocking fee will be charged for all returns in excess of $100.00.
• Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(307) 703-9287

support@casualkitchens.shop